How we can help you?


Unfortunately, meploy cannot postpone the salary payment. The salary will be paid on the last bank-day of the month.


Your salary is paid out according to the policies and the collective agreement of the company, who employed you. Meaning that if the permanently hired workers receive a salary supplement for overtime, you will as well.


Meploy uses your main tax card (A), unless other has been requested in written by you. If you wish to change the tax card used for salary, please contact us through the form below, and write which tax card you wish to use in the subject line.


Your completed shift will appear in the salary overview only when the company has approved your working time. The companies are encouraged to approve your shifts on an ongoing basis.


Your payslip is sent out on the last banking day of the month to your email address registered with meploy. Please make sure to check your inbox and your spam folder. If you have not received it, please contact us using the form below.


To receive your salary, your working hours must be registered correctly in the app via the check-in/check-out feature. We kindly ask you to verify that all your ploys are marked as complete by going to My Ploys in your profile. If you have forgotten to check-out after a shift, you can mark it as complete by simply selecting the ploy and then click complete. Your working hours will then be sent to the company for approval. Please note that companies reserve the right to reject working hours that are registered later than 48 hours after your shift started. If you complete your shift after this deadline, we cannot guarantee that you will be paid for these hours.

Additionally, we kindly ask you to check that your bank details and personal information are correct. As we can only pay out your salary if we have your account number, your full name, your full address as well as your CPR-number.


To receive your salary, your working hours must be registered correctly in the app via the check-in/check-out feature. We kindly ask you to verify that all your ploys are marked as complete by going to My Ploys in your profile. If you have forgotten to check-out after a shift, you can mark it as completed by simply selecting the ploy and then click the option complete. Your working hours will then be sent to the company for approval. Please note that companies reserve the right to reject working hours that are registered later than 48 hours after your shift started. If you complete your shift after this deadline, we cannot guarantee that your hours will be paid out.

Please note that tax is automatically deducted from your salary. For every payout, you will receive a payslip with a more detailed breakdown of your salary and your tax. Generally, we will always apply the salary to your tax card A (hovedkort), unless informed otherwise. If you want to change the tax card, please see the section; How do I change my tax card? If you have questions concerning tax, please contact SKAT directly.


The hours you’ve worked are automatically registered when you check-in and out of your ploy. When your hours have been approved by the company, you can see them in the salary overview section in your account. The salary period runs from the 24th until the 23rd every month, and you will receive the payment on the last banking day of the month. However, some companies will pay out salaries biweekly instead. You can keep an eye on when exactly you will get paid on your meploy account under salary.

You will receive a payslip via the email address registered to your meploy account.


The salary detailed in the ploy description is a calculation based on the average pay for the number of hours as well as the type of shift. Depending on the type of work and time of day, the company that employs you may also have supplemental pay. Please note that your wages may also vary if your working hours change or if you finish a ploy early


Your salary will include all shifts that have been approved by the company.


The salary period runs from the 24th until the 23rd every month, and you will receive the payment on the last banking day of the month. However, some companies will pay out salaries biweekly instead. You can keep an eye on when exactly you will get paid on your meploy account under salary.


The wage follows the existing collective agreement at the company where you work. If the company does not have a collective agreement, the minimum salary at meploy is 120 DKK/hour not including holiday allowance and ATO.

Your hourly salary will vary from ploy to ploy, depending on which company you are working at, and which tasks you are doing. If the company has a collective agreement, you will be paid according to this. If the company does not have a collective agreement, you will be paid equally to the company’s permanent employees that perform similar work tasks.

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When you've arrived at the workplace, and you are ready to work, you will need to check-in via the meploy app. You simply open the app and click on the red button marked 'check-in.' Once checked-in, our system registers that you have started your shift. When you have finished work, you simply check-out by clicking on the red button in the meploy app. At this point, you will also be able to indicate any breaks you may have taken during your shift.
Once your exact working time has been registered in the app, the company will need to approve your shift(s). Please note that if you check-in early for a shift, the starting time will automatically be set according to your ploy description.

It is always your responsibility to register your hours correctly. This is done through the check-in/out feature in the app. Therefore, you must always remember to check in when you start your work, and out when you are finished. If you have not checked in to a shift, you will receive a notification-sms 10 minutes after your shift started. If you have not checked out of a shift, you will receive a notification-SMS 1 hour after your shift has ended. If you still do not react within 24 hours, your work hours will not be registered in the system, and meploy cannot guarantee that these hours will be registered in your wage.

If you have made a mistake when checking in, please contact meploy as soon as possible. If you have made a mistake when checking out, you can edit these under the “my ploys” feature on the app. However, this must be done before companies approve of your hours, so do this as quickly as possible.


If an error occurred while you checked in, please reach out to the meploy Support Team at your earliest convenience. You can reach us on the number +45 9360 9392, or you can fill in the form below. Please include as much information as possible in your message.


In order to get paid for your work, your hours must be registered in our system. It is therefore important that a ploy exists in order for you to check-in and check out properly. If the company has requested that you work without a ploy, please inform the meploy Support Team immediately by submitting a ticket in the contact form below. We kindly ask you to include the date, your exact work time as well as the name of the company and the name of the person, who requested you for the shift.


If your working time exceeds your scheduled shift as described in your ploy, you have to make sure that the hours are approved by your shift leader at your workplace. When checking out, please make sure to state the name of the person who approved the overtime, as well as the reason for the overtime. These details can be written in the comments section of the ploy. If you have not included this info in your message, we cannot guarantee that the company will approve the overtime or pay the supplementary pay for the shift. So please do not forget to send us this info!

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In case of illness, you should inform meploy by phone: +45 93 60 93 92 within the following time frames depending on your work time. As some days may be busier than others, please hold the line in case of a phone queue. If you can’t get through, please leave a voicemail and we will call you back as soon as possible.
If you are sick for several days, you have to notify us each day.

Shifts starting between 6 am 8 am: 6 am
Shifts starting between 8 am and 12 pm: 2 hours prior to shift start
Shifts starting between 12 pm and 6 am: 3 hours prior to shift start

Weekendshift: Call at least 2 hours prior to shift start. If you are unable to reach us by phone, please leave a voicemail and we will return your call as soon as possible.

When we have received your sick notice, you will automatically be sent a sick form which you will need to fill out and return to us once completed. If you are sick for several consecutive days, you will receive a new form for every day you are off sick. Please note that the completed form has to be returned to us within three days of receiving it.

If you fail to notify us according to our procedures, your possible entitlement to paid sick days will no longer apply. Other than that, you will be noted as absent. Absence may result in a written warning, which can lead to permanent suspension from the platform. In case of absence we will reach out to you to get a clarification of the situation.

Our sickness policy is out of concern for the whole working community on meploy. When we receive your sickness notice according to the deadline, we have a chance of finding a replacement if needed, which gives other meployees the opportunity to work. Furthermore, it strengthens the company's faith in the work community.

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When you accept a ploy, a work agreement is in place. Therefore, meploy and the company you will be working for are expecting you to show up. Should you be hindered and wish to cancel a ploy, you must notify meploy via phone +45 93 60 93 92 and the company you will be working for via the chat function in the ploy. This must be done as soon as possible and, at the latest, 12 hours before your shift starts.

If you fail to notify us before this deadline, you will be noted as no show. A no show may result in a written warning, which can lead to permanent suspension from the platform. In cases of no-show, we will reach out to you, to understand the reason for a no show.


We always encourage companies to book meployees according to their needs, in order to avoid cancellation of ploys.

The company, you are working for, has the right to cancel your shift or the entire ploy at any time without giving you compensation. However, you will receive wages for 3 hours if the shift is canceled with such short notice that you have already arrived at the workplace.

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Meploy not only follows GDPR but also gives you full control over your own data. We do not sell your data to advertisers, nor do we allow anyone outside of meploy access to it. Your personal data is only ever used to match you with relevant job postings as well as paying out your salary.


If you feel that you have received an unfair review from a company, please contact us via the contact form below, and we will investigate further.


The best way to make your profile more attractive on meploy is simply by continuing to do good work via the platform. Once a ploy has been completed, the company will be able to review your work, either by giving a star rating or by writing a few lines about your performance. Your reviews will be visible on your profile page. So to put it simply, the more good reviews you receive, the more ploys you are likely to be offered.


When accessing your profile page, a company user will be able to see what you see, when you enter your profile’s front page. You can see this page by clicking on your profile picture in the upper right corner of the website and then choose Profile. From this page, you and the company can see your profile picture, your preferred types of jobs, your verifications, your ratings, and your competences and work experience. The company users will not have access to any of the personal info or documents that you have uploaded to the platform.

We are extremely concerned with keeping your personal information safe, and ensuring that these won’t be shared with any third parties without obtaining your consent first.


Apart from your profile picture, none of the documents uploaded to the meploy platform are accessible to the company user. It is therefore only yourself and the meploy Support Team who can view and edit the files

When you apply to a ploy, you can choose to share your resume and your criminal record with the company. However, please rest assured that without your consent these documents will not be shared.

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You can change your email by clicking on your profile picture in the upper-right corner, “Settings” and then “Trust and verifications”.


In “Notification settings” you can get an overview, as well as manage how and when you would like to receive notifications from us. You can also choose, whether you wish to receive notifications by your mail, in your app, or both.


You can change your password by clicking on your profile picture in the upper right corner, “Settings”, and then “Account settings”. Click “change” next to your password, and write your new password.


You can delete your profile by clicking on your profile picture in the upper-right corner, “Settings”, and then “Account”. At the bottom of this page, you can choose to delete your profile.


If you want to take a break from working via meploy, you can either disable notifications or pause your account. When you pause your account, notifications will automatically be disabled and employers will no longer be able to see your profile. You can “un-pause” your account at moment.


In your calendar, you can mark which days you can work and which days you can’t. You can however still decline ploys on days that you marked yourself as available. If you are going on a holiday you can contact us and we will then mark your holiday on your calendar.


If you have forgotten your password, click on “Forgotten password?”, we will then send you an email to the email address registered to your meploy profile. The email contains a link, which will allow you to reset your password. If you do not receive the email, please check your spam filter before requesting a new link.


You can change your phone number by clicking on your profile picture in the upper-right corner, “Settings” and then “Trust and control”. Remember to click save at the bottom of the page, in order to register your changes.


You can change your address by clicking on your profile picture in the upper-right corner, “Settings” and then “Payment settings”. Remember to click save at the bottom of the page, to register your changes.


Unfortunately, it is not possible to merge two profiles. We recommend that you delete one of your profiles, in order to avoid confusion and miscommunication.

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In order to become a Pro-member, we will need to verify your account. To start this process please log into your meploy profile and click on 'Become Pro'. Here, you will be asked to fill out your personal information and upload a copy of your criminal record, a picture of your passport, and a danish work permit, if you are not an EU-, EEA- or Swiss citizen.

Additionally, we kindly ask you to complete your work preferences and experiences section as well. We request this information both for your terms of employment, and so that our algorithm can match you with the jobs that fit your preferences and competences.


We always do our best to verify profiles as fast as possible. However, as all verifications are done manually, it can take up to 48 hours. If your account still has not been verified after 48 hours, it may be because we do not have all the necessary information to verify your account:

Therefore please make sure that you have answered all the compulsory questions and uploaded all the required documents. The requested information is essential because it will allow us to verify your identity as well as your right to work in Denmark.

If you have provided all of this information, but still not been verified. Please do not hesitate to contact us using the form below.

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Yes! The Community Bonus is paid out as a bonus in your regular salary. How much you will pay off it in tax, therefore depends on your yearly income and personal tax bracket.


In order to get access to the Community Bonus, you will need to be a Pro-member (it is free to become Pro). Once Pro you earn your bonus by working via meploy.
During 2020 the bonus will be earned and paid out as you work. This way you don't have to wait and you will automatically get the bonus with your salary.


We share 10% of our yearly profit to the Community Bonus program. The exact sum of your bonus depends on how many hours you worked.

We have three tiers based on your yearly total work hours:

100 hours worked= 500 DKK
500 hours worked= 1000 DKK
1500 hours worked= 2000 DKK

The bonus is dynamic, meaning the amount may increase during the year if our profit goes up.

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No. About 90% of all jobs are, however, we do see that smaller companies tend to not have a collective agreement in place. Check the ploy description and if you can’t find your answer, reach out to us via the contact form below, and we will help you out.


When you work via meploy, you are employed by us. This means that we handle your salary, report and pay your taxes, and ensure collective pay agreements are being followed. After you complete your first shift, you will receive a contract in your email that you need to sign with a digital signature. It is super easy and you can always access your contract.


Working for a company in Denmark, you have certain rights. We want everything to be 100% transparent on meploy, so if you can’t find your answer online, please feel free to contact us using the form below and we will do our best to help you. Generally, though you will have the same rights as persons employed by the company.


If you are from a country that is part of the European Union (EU), you are free to start working immediately!

If you are from a non-EU country, you are required to have a valid Danish working permit to work on meploy. In fact, without one, you will not be allowed to undertake any employment in Denmark.

meploy does not offer any help or assistance with applications for a Danish working permit. For questions regarding work permits, please contact Styrelsen for International Rekruttering og Integration (SIRI).


We follow all collective agreements in Denmark. This also means that you might be covered by different collective agreements depending on where you work (As Company A can have a different agreement than Company B).

If the company where you work does not have a collective agreement, you have the right to the same level of salary and compensation as people hired full-time by the company. This is quite common if you work for one of the smaller companies on meploy.


When working via meploy you work as a temporary worker (“vikar” in Danish) you will be required to follow someone else’s work instructions. This means that it is not meploy that instructs you what to do, but the company with whom you are working. We are still your employer and will ensure that everything is correct with your employment, however, the specific daily tasks will be determined by the company at which you are working.

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Pensions contributions are determined by local and collective agreements. Not every workplace has a pension plan in place. Pension contributions based on collective agreements vary but generally vary between 9,6% to 12,8%. As a rule of thumb, the employer will contribute 2/3, and you as the employee will contribute 1/3 of the amount. Your pension contribution will not be subjected to taxation.

When you start working at a new company, you have to earn your right to a pension plan. This means that you will need to work for two to three months before the company starts to make contributions to your pension plan. However, this policy may vary from company to company.

If you already have a pension plan with either PensionDanmark or Industriens Pension, you are likely to receive pension contributions from the day you start working. This is also the case if you previously worked for companies with a collective agreement such as DA, DI, Dansk Erhverv, etc. apply. If you have any questions about your pension contribution, please contact us using the form below.


If you already have a pension plan with Industriens Pension, just let us know via the form below, and we will continue paying into your account!

If you are covered by a collective agreement managed by Industriens Pension and don’t have a pension scheme yet, we will create an account for you


If you have a pension scheme with a different pension fund, please send us a request with your info. We will do our best to pay contributions to the fund of your choice, but please note that not all pension funds will allow us to do so. However, we will investigate and give it a go!


If you already have a pension plan with PensionDenmark, just let us know via the form down below, and we will make future payments into this account!


If you do not have a pension scheme in place and earn your right for pension while working through meploy, we will automatically create a pension account for you. For setting this up we have an accord with PFA pensions. Once your account has been created, PFA will contact you with further details about your pension and how to access your account.

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Unfortunately, accidents occur. Should it happen, you are automatically insured by the company which hired you via meploy (in Denmark we have mandatory accident insurance). Each accident claim is unique so we cannot tell you exactly what will happen. If you have an accident while working a shift, please immediately contact the shift leader at the company where you work, and ensure that a report is written. Secondly, contact us for assistance.

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On the public job board, you see all available ploys. Open the ploy, read the description, check time and dates, and click apply. Afterward, you will be asked to write a short application, and then click send to finish.

It is not meploy that decides who will get the ploy, but the company that posts it.

If you get the ploy, you will receive an email with the address of the company and further details about the job. If you were unsuccessful, and somebody else got the ploy, you will also receive a notification per email or in the app to let you know.


When you sign up to meploy you have created a light profile. With a meploy light profile, you can apply to ploys (jobs on meploy) that last up to 8 hours. However, to be able to apply to all jobs on meploy, you will have to become a Pro-member. But do not worry, it is completely free and only takes a couple of extra minutes.


To become a Pro-member of the meploy community, you need to fill out a simple application (5 minutes). Once Pro, you do not only get access to all ploys and shifts on meploy, you are also part of our Community Bonus Program where we share 10% of our profit with all the Pro members.

We believe in creating a community with strong values based on mutual respect and cooperation. Each meployee represents meploy and all of our thousands of members each day, which is why we reserve the right not to accept all Pro applications. So far, less than 1% of all applications have been rejected.


When you register with meploy we need to verify your identity. This is why we ask for your danish social security number (CPR). We do not share any of your data publicly, we simply require it to verify your identity, and to ensure your salary is paid out to you - just as any other regular employment.

You can register on our site www.meploy.me, or with the meploy app. This process is a requirement for anyone wishing to join our community.


You can sign-up to and use meploy with our mobile app (android and iOS) or our web/mobile browser. As you are required to check-in via the app before you start work, you will need to have access to a smartphone in most situations. If you don't have one, you might not be able to work via meploy

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App and email notifications are our primary way of notifying you. When you receive an app notification, you can simply click on it and the ploy or message will open directly on your screen.


App and email notifications are our primary way of notifying you. The email notifications are sent directly to your registered email address.
Please make sure to check your spam folder, as sometimes end up there by mistake.


Meploy has been designed to be as easy for you to use as possible. That is why the platform automatically reaches out if any actions are required from you, and not the other way around. Once registered, you will receive notifications when new ploys (jobs) are posted or if a company would like to hire you specifically for a ploy.

You are also notified when you receive a new message or if a change was made to a ploy, i.e. if a ploy has been canceled.

It is therefore strongly recommended that you enable notifications from meploy on your smartphone. As the app would not otherwise work effectively.


If you don’t wish to work on meploy for a period of time you can either turn off all notifications, or Pause your account. When you Pause your account, notification are turned off automatically and employers won’t see your profile on meployee Skill Search anymore. You can “un-pause” your account at anytime.


Occasionally our Support Team will reach to you personally, to inform you about new job opportunities or changes. As a meployee, you do not have a manager or a contact person, however, the whole team works together to support you and will decide to contact you, if needs be.


Sometimes a company will need to find a replacement for a ploy urgently, e.g. if a meployee has become ill. To reach meployees who live close to the job location in the fastest way possible, we have set up robocalls.

These are automated calls, where a robot will read the details of the ploy to you and ask you if you're available to work. You can disable these kinds of calls quite easily by pressing nine after receiving your first robocall.

If you missed the call, you can get the information by simply calling the number back.


We send out the most urgent notifications via text message. We do our best to send as few text messages as possible and save them for the truly pressing situations, such as last-minute ploys in your area or anything else that requires your immediate attention.

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All new ploys posted on the job board are public and visible to everyone within 100 kilometers of the location. If you have already accepted a ploy, you will however not be able to see other ploys within the same working hours.

If the ploy requires a specific license or certificate, this will need to be verified for those types of jobs before you can apply. In these cases, we ask you to upload your license or certificate to your profile directly rather than in the application. That way you can become verified and apply for all ploys requiring this qualification in the future.


To join a company’s My Staff you can either be invited personally or be automatically added after your first shift. 95% of all completed ploys on meploy are posted as Private ploys to specific meployees.

Companies have full control over who they wish to add or remove from My Staff. You may be removed from My Staff due to a number of different reasons. As this decision is not ours, we, unfortunately, cannot always offer a specific explanation.


Companies can also select who they wish to work with and can save their favorite meployees in their My Staff. Through My Staff, shift/team leaders can send a request to every member, or directly to a specific group or individual. This is known as a Private ploy and will only be visible to those chosen for the ploy.

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Firstly, we advise you to complete your profile in order to become Pro-member. Secondly, ensure your calendar is always up to date. If these two steps have been completed, you're off to a great start. Thirdly, work the ploys offered to you. Our algorithm will favor members of My Staff as well as meployees who have been booked more than once by the same shift/team leader.
Simply put, if you put in good work, you will be more desirable for the company to hire you again.


Our matching algorithm will always reach out first to meployees that are the best match/fit for the job. There are hundreds of different parameters that are taken into consideration but the three most important ones are: 1) Your availability (Based on your calendar), 2) Skills & ratings, 3) Distance to location.

However Public ploys will always be visible for everyone in the meploy community as soon as they are posted. Therefore please keep an eye on the job board, as it might take some time for the algorithm to find you.


Although rare, we do on occasion help companies choose the candidate. Generally, though we encourage companies to pick their candidates based on their applications and previous experience. Companies can therefore ask to see your CV and specific documents before making their decision. Most often, three to four well-written sentences from you will be enough for the application. Just ensure that you able to complete the tasks in the ploy description, otherwise it will quickly be noticed, and you will not be booked again.

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The calendar is central to the transparency on meploy as it gives companies an overview of your availability and helps our algorithm to notify you about new job opportunities. You can fill out your calendar three months ahead, and we will notify you when your calendar is empty.

In your calendar, you can mark which days you can work and which days you can’t. You can however still decline ploys on days that you marked yourself as available. If you are going on a holiday you can contact us and we will then mark your holiday on your calendar.


If you are part of a company’s MyStaff, the shift/team leaders can always see a snapshot of your calendar and book you directly via “your calendar”. So keep it updated if you are interested in getting more shifts!

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meploy automatically pays your holiday allowance into your FerieKonto once every quarter. Holiday allowances are equal to 12,5% of your total salary with holiday entitlement. You can see how much holiday allowance you have earned on your paycheck

You can claim your holiday allowance on borger.dk https://lifeindenmark.borger.dk/Living-in-Denmark

For any further queries regarding your holiday allowance please contact FerieKonto.

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If you experience technical issues with our app or website, please contact us through the contact form below with a detailed description of the problem

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When applying to a ploy on the job board, you will have the option to write a short statement to go along with your application.US this opportunity to tell the company who you are and why you are the right person for the ploy. This will greatly improve your chances!

You can also use the meploy-chat function to contact the company before applying, if you have any queries regarding the job.
When applied it is the company’s decision to “approve” or “reject” you for the ploy. Once you have been approved by the company, the ploy is officially yours, and more practical information, such as the address, will then be given to you.


When offered a job you will receive a notification, unless these have been disabled on your device. You can then either choose to accept or reject the ploy. If you continuously ignore job requests from a specific company, the company will stop contacting you directly. Furthermore you also risk that the system might register your account as “inactive”. Which means you won’t be able to enter the platform to apply for jobs or receive notifications.

If you are unsure if you fit the desired profile of a ploy or have any questions about it, you can always write directly to the company with the meploy-chat for an answer. It might also be that a company has some questions for you before hiring.

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